Read: How to Navigate Difficult Conversations by Elizabeth Bernstein and The Debate in HR: Whats the Best Way to Fire Someone? by Chip Cutter.
In a Word document, please respond to the following questions: How is the information discussed in the articles similar or different compared to what you have heard/learned about delivering good/bad news? Especially compared to the chapters from our textbook Business Writing Today. Based on the information provided in the articles, what are some rules/conventions do people tend to follow when handling difficult conversations? Describe the time when you had to deliver good or bad news. What rhetorical techniques did you use?